We can see whether the app is healthy, never what anyone said. That means we can genuinely help without ever touching your family’s private world.
Something looks wrong right now?
Install it in the right place, grant the two permissions, and get the first brief flowing.
One article per source: how to add it, and every way it can go sideways.
All 23 articles →When it arrives, how to read it, and what a quiet section really means.
All 10 articles →What pages you immediately, what waits for the evening, and how to tune the watch words.
All 6 articles →What Porchlight can and can’t see, and why your child should know it’s there.
All 5 articles →Pricing, updates, moving Macs, pausing, and the give-a-month referral.
All 16 articles →Alpha support is answered by the people building Porchlight, usually within a day. Safety-alert delivery problems jump the queue.
One click in the app sends the status logs to support: counts and timings, never anything your child wrote. Open Porchlight → Send logs
On a Mac without Porchlight, or writing from your phone? Email us your macOS version, what you expected, and what happened instead. That's plenty to start.